Terms of service

 

TERMS OF SERVICE

OVERVIEW

Welcome to SnugAura™. The terms “we”, “us” and “our” refer to SnugAura™, a store operated by Garden Drop ZA.

Garden Drop ZA operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). SnugAura™ is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy and Refund Policy. If you do not agree to these Terms, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least 18 years old or the age of majority in your jurisdiction of residence.

To use the Services, including browsing our store or purchasing products, you may be required to provide certain information such as your name, email address, billing details, shipping address and payment information. You agree that all information provided is accurate, current and complete.

You are responsible for maintaining the confidentiality of your account and login details and for restricting access to your account.

SECTION 2 - PRODUCTS AND SERVICES

We strive to display our products and product colours as accurately as possible. However, actual colours and product appearance may vary depending on your device and screen settings.

All product descriptions and pricing are subject to change at any time without notice.

We reserve the right to:

  • limit quantities of products sold;

  • discontinue products at any time;

  • refuse service or orders at our discretion.

SECTION 3 - ORDERS

Placing an order constitutes an offer to purchase products from us.

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for reasons including but not limited to:

  • suspected fraud;

  • pricing errors;

  • stock unavailability;

  • incorrect customer information.

Payment must be successfully received before an order is processed.

If we cancel an order after payment has been received, a refund will be issued using the original payment method.

SECTION 4 - PRICING AND PAYMENT

All prices displayed on our website are in South African Rand (ZAR) unless otherwise stated.

Prices may exclude delivery fees, taxes or import duties where applicable.

We reserve the right to change prices without prior notice.

You warrant that:

  • you are authorised to use the payment method provided;

  • the information supplied is true and accurate;

  • sufficient funds are available for payment.

SECTION 5 - SHIPPING AND DELIVERY

Delivery times provided are estimates only and are not guaranteed.

We are not liable for delays caused by:

  • courier services;

  • customs processing;

  • public holidays;

  • weather conditions;

  • events beyond our reasonable control.

Risk in products passes to you upon delivery to the address supplied in your order.

Please ensure your delivery information is correct. We are not responsible for failed deliveries due to incorrect addresses supplied by customers.

SECTION 6 - RETURNS AND REFUNDS

Returns and refunds are governed by our Refund Policy.

Nothing in these Terms limits any rights you may have under the Consumer Protection Act, 2008 of South Africa.

SECTION 7 - INTELLECTUAL PROPERTY

All content on this website, including logos, branding, text, graphics, images, videos and website design, is owned by or licensed to Garden Drop ZA and is protected by applicable intellectual property laws.

You may not:

  • reproduce;

  • distribute;

  • modify;

  • copy;

  • sell;

  • exploit

any content from this website without prior written permission.

SnugAura™ and related branding are protected trademarks and brand assets of Garden Drop ZA.

SECTION 8 - THIRD-PARTY SERVICES AND LINKS

Our website may contain links to third-party websites or services.

We are not responsible for:

  • the content;

  • privacy practices;

  • policies;

  • products;

  • services

of third-party websites.

Use of third-party services is at your own risk.

SECTION 9 - SHOPIFY SERVICES

Our store is hosted on Shopify, which provides the ecommerce platform enabling us to sell our products and services.

However, all purchases are made directly with SnugAura™ operated by Garden Drop ZA, and not with Shopify.

You agree that Shopify shall not be liable for any claims, damages or disputes arising from purchases made through our store.

SECTION 10 - PRIVACY

Your submission of personal information through the store is governed by our Privacy Policy.

By using our Services, you consent to the collection and processing of your information in accordance with our Privacy Policy and applicable South African privacy laws.

SECTION 11 - USER FEEDBACK AND REVIEWS

If you submit reviews, comments, suggestions or other content, you grant us the right to use, edit, reproduce and publish such content for marketing, promotional or operational purposes.

You agree not to submit content that:

  • is unlawful;

  • defamatory;

  • abusive;

  • misleading;

  • infringes intellectual property rights;

  • contains malicious software.

We reserve the right to remove content at our discretion.

SECTION 12 - ERRORS AND OMISSIONS

Occasionally there may be errors relating to:

  • product descriptions;

  • pricing;

  • promotions;

  • availability;

  • shipping information.

We reserve the right to correct any errors and cancel orders where necessary.

SECTION 13 - PROHIBITED USES

You agree not to use the website:

  • for unlawful purposes;

  • to violate any laws or regulations;

  • to infringe intellectual property rights;

  • to distribute malware or malicious code;

  • to interfere with website security;

  • to conduct fraudulent activities;

  • to scrape or copy website content using automated systems.

We reserve the right to terminate access for violations of these Terms.

SECTION 14 - LIMITATION OF LIABILITY

To the fullest extent permitted by law, Garden Drop ZA, SnugAura™, our employees, affiliates, partners and service providers shall not be liable for any indirect, incidental, punitive or consequential damages arising from your use of our Services or products.

All products and services are provided “as is” and “as available” without warranties except where required by law.

SECTION 15 - INDEMNIFICATION

You agree to indemnify and hold harmless Garden Drop ZA, SnugAura™, Shopify and our affiliates against any claims, damages, liabilities or expenses arising from:

  • your breach of these Terms;

  • your misuse of the Services;

  • your violation of applicable laws or third-party rights.

SECTION 16 - TERMINATION

We reserve the right to suspend or terminate access to our Services at any time without notice if we believe you have violated these Terms.

SECTION 17 - SEVERABILITY

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions shall remain in effect.

SECTION 18 - ENTIRE AGREEMENT

These Terms, together with our policies, constitute the entire agreement between you and us regarding your use of the Services.

SECTION 19 - GOVERNING LAW

These Terms of Service shall be governed by and construed in accordance with the laws of the Republic of South Africa.

Any disputes arising from these Terms shall be subject to the jurisdiction of the courts of South Africa.

SECTION 20 - CHANGES TO TERMS

We reserve the right to update or modify these Terms at any time.

Changes will become effective upon posting to the website. Continued use of the Services after changes are posted constitutes acceptance of those changes.

SECTION 21 - CONTACT INFORMATION

Questions about these Terms of Service may be sent through our website contact page.

Business Name: Garden Drop ZA
Store Brand: SnugAura™

Western Cape, South Africa